I'm sorry but at this time Lava Essentials is unable to accept returns or exchanges, please purchase seriously as all sales are final.
We are a family owned small business offering handcrafted jewelry, and other accessories, and can not meet the same expectations as a large manufacturer or corporation.
Have a question? More information can always be found in our product descriptions, FAQ, or feel free to send us an email prior to purchasing so we may assist you!
Cancellations & Modifications
Please ensure all of your order information is correct before processing your order. We may be unable to make adjustments to orders prior to shipment.
Orders of one-of-a-kind pieces can not be cancelled as these items are always first come first serve. When an item is ordered it is no longer available to anyone else. It would be unfair to others and us as a business to allow cancellations of these items as we do not offer "holds" on products.
Why can’t I return or exchange my item?
That’s a great question and hopefully once you learn a little bit more about us you’ll have a better understanding as to why.
All of our jewelry is handcrafted in our studio! Almost every piece is made-to-order. This means we do not create a piece of jewelry until it is ordered, hence our 2-4 business day turn around time. This also means that we do not have back stock like large retailers on hand, and do not have the proper storage and systems in place to do so. We also prefer that each person receives a brand new, freshly created piece of jewelry with the ability to choose the exact specifications they prefer. Offering made-to-order items also allows us to provide a broader range of items & variations. If an item is returned or exchanged, not only do we sit on that specific item by the original customer, but we can’t resell it as we can no longer guarantee a brand new item. This would be equivalent to selling two items for the cost of one.
However, if we’ve made the mistake of sending you an incorrect item or variation, please let us know so we can get your proper item on its way to you!
