Order Assist - Replacement - 30 Day Repair/Replacement
This listing is for a free repair or replacement, with free return shipping back to you!
How to process repair or replacement:
1. Proceed to checkout and use code RepairFreeShip*
2. Process order
3. Return item with order number and name in secure package** to: Lava Essentials LLC 906 Derby LN, Green Bay WI 54301
Repair will take place once item is returned and this order has been issued.
Allow 2-4 business days for item to be repaired before reshipment.
*Code RepairFreeShip will ensure your shipping charges from us back to you are free. Please purchase any additional items in a separate order, or void using Free Shipping code at checkout as it is only valid for repaired item.
**Jewelry must be sent back with all of its components in a protected package - not in a standard letter envelope as your piece will get damaged through USPS letter sorting machines. We will not replace pieces that did not need repair. Please include all beads, chain, clasp, etc. An invoice will be sent to cover additional components if needed.
PLEASE NOTE: Lava Essentials does not encourage swimming, showering, or sleeping with your jewelry on. Please do not let children tug on your jewelry. If your item has broken from being tugged on, caught on something or any other physical damage and misuse, that is not a reflection of Lava Essentials and is not covered by our repair policy. New chains and other repairs are available for purchase if your jewelry has undergone stress to result in physical damage.