Order Assist - New Chain

This listing is for a chain replacement and return shipping charges after repair. Chain is standard length unless specified otherwise in prior communications.

• Repair will take place once item is returned and this order has been processed.
• Please include Name and Order Number with necklace in secure package.
• If you do not want to send your item in select "No" in drop down. Please note that not sending your necklace in will require you to have the ability to remove and reapply a jump ring or other components to restring stones or pendants as we will send a completed chain for your necklace. 

Please return item to:
Lava Essentials LLC 906 Derby LN, Green Bay WI 54301

*Jewelry must be sent back with all of its components in a protected package - not in a standard letter envelope as your piece will get damaged through USPS letter sorting machines. We will not replace pieces that did not need repair. Please include all beads, chain, clasp, etc. An invoice will be sent to cover additional components if needed.

Allow 2-4 business days for item to be repaired before reshipment.