An update to our loyal customers:
Shipping has been incredibly difficult for online and small businesses the past few months. Though we are creating and processing orders with in our turn around time, USPS has been experiencing nationwide online tracking disruptions and delivery delays of up to a few weeks at times (not for everyone, but some). If your tracking is not updating online and only states "Shipping Label Created" or "Pre-Shipment Info Sent to USPS, USPS Awaiting Item" 48 hours after you received a shipping confirmation email, rest assured that your order is in the care of USPS. We drop off all packages with in 12-24 hours of printing your shipping label.
We understand how frustrating and inconvenient these delays are, as we are seeing them on both ends as well. Please know that we value and appreciate your support of our small business and patience with us during these unprecedented times. Do not hesitate to send us an email with your tracking number for us to pass along to USPS, or feel free to reach out to them at 1 (800) 275-8777. We are working so hard to stay in communication with them regarding each and every tracking number, and though this is out of our control and it may take some time and prayer, almost every package has eventually found its way.
Lava Essentials Family
Please allow 2-4 Business Days for us to create and put together your order!
Approximate shipment times via USPS
Domestic First Class Shipping: Delivery 2-6 Business days
Domestic Priority Shipping: Delivery 2-4 Business days
International Standard (Canada): 1-3 weeks
•Delivery dates and shipment times are not guaranteed and are only estimates. Holidays, weather and other factors can impact delivery dates. Expect delays due to COVID-19.
•Location and customs can vary shipment times for international orders. Please contact your local post office for more information.